Welcome
The care team introduces itself as Vacation Owner Care on your behalf, after consent is verified.
Service preview
See what the care team handles.
Vacation Owner Care supports each new owner on your behalf. A named team helps with account activation, autopay setup, first booking questions, and scam checks. You receive a read-only page and a Monday report.
Owners keep every right in their contract, including cancelling before their deadline. Vacation Owner Care never sells, resells, rents, or exits timeshares and never charges owners.
How it works
You sell. We take it from the handshake.
Each owner gets a welcome text and a call from their care guide, with you named as their agent. From there the guide works through six steps and reports to you every Monday.
Everyday help
Owners get help finding their account and understanding approved benefits.
Your Monday report
You see completed care steps and questions that need a person.
Sample Monday report
Weekly owner report for Jane Smith
New owners6
Welcome calls5 of 6
Online accounts3 of 6
Autopay on2 of 6
Owners who need you
- Maria and Tom ReyesCall them
Asked whether they can add a week for their daughter’s family next summer. They asked for you by name. We did not discuss prices or options.
- Linda ParkOpen
Confused about her second down-payment date. We connected her to Owner Services on Tuesday.
- Greg OrtizOpen
Needs help activating his online account. We arranged a call with Owner Services.
New owners, first 30 days
| Owner | Bought | Welcome call | Online account | Autopay | Next step |
|---|---|---|---|---|---|
| Maria and Tom Reyes | Oct 19 | ✓ | ✓ | ✓ | Booking window opens Nov 1 |
| Linda Park | Oct 20 | ✓ | ✓ | – | Down-payment date question |
| Sam and Ana Whitfield | Oct 21 | ✓ | ✓ | ✓ | Wants spring dates, call Fri |
| Greg Ortiz | Oct 21 | ✓ | – | – | Account activation call set |
| Dee Carter | Oct 23 | ✓ | – | – | Account call set for Tue |
| Ray and June Holt | Oct 24 | – | – | – | 3 tries, texted Sat, trying Mon |
The numbers
The report counts care steps and open questions. We never quote prices or talk about upgrades.
| Care step | This week | Last 30 days |
|---|---|---|
| New owners handed to Dana | 6 | 21 |
| Welcome call within 72 hours | 5 of 6 | 19 of 21 |
| Online account set up | 3 of 6 | 16 of 21 |
| Autopay turned on | 2 of 6 | 13 of 21 |
| First stay booked | 0 | 6 of 21 |
| Questions sent to Owner Services | 1 | 2 |
| Owners who offered a referral | 1 | 3 |
| First reply to an owner, median | 12 min | 14 min |
Tell us who you sell for. We will call you.
A short form, five questions. We are taking a handful of agents first, so we can do this properly.
Apply for the pilot